For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. Danielle is the author of this solution article. se Google Chrome for a smoother experience. All Rights Reserved. If so, wait a few minutes. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Select your seats Provide account and payment information Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. So sorry to hear about the tickets and the event being sold out! Not getting your tickets until the day of the event has become more common with venues. Did you find it helpful? They use bots and whatnot which is so annoying. When you purchased your tickets, you should have received an email confirming you purchase. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. StubHub is the OG of ticket resale. Hey this was just happening to me as well. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Remember, you need to print these tickets. You are buying tickets from a third party; StubHub is not the ticket seller. Customer service all the way to your seat, 2000-2022 StubHub. In most cases, tickets aren't issued until 24 hours before the event. We are changing the way you register and sign-in to the StubHub Community. I linked my Cardinals ticket account and MLB account in the past. What happens if events are postponed or rescheduled? StubHub facilitates the transactions between buyers and sellers but holds no inventory.. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. Please try again." In most cases, tickets arent issued until 24 hours before the event. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Is this normal? We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Hey jbsmith! The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. You'll pick up your tickets on event day. We are changing the way you register and sign-in to the StubHub Community. I never received an email. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Id guess brokers who have confidence theyll get tickets. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Some teams, venues, or artists put delivery delays. Create an account to follow your favorite communities and start taking part in conversations. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I am having the same issue. Make sure you signed in with the right account. No matter how you get them, we'll email you when they're ready. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. If you have replacement tickets to offer, list the ones you have. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. A place to discuss and share all matters concerning singer, Lana Del Rey. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. After the switch, you will enter the email address you use to access the community in order to reset your password. No. All Rights Reserved. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. No. good luck, access downloaded the code but it was not accepted at the gate. Yes No. But, no need to worry on that actually as you do have the tickets! The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. Why does it out that date if closer to 24 hours? Help us improve this article with your feedback. Event is September 26. If you can't deliver the tickets you sold on StubHub, you need to tell us. It's the real deal Buying tickets on StubHub guarantees you a. Customer service all the way to your seat, 2000-2022 StubHub. 1. No. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. List the details of the ticket. No. Apparently they should be ready by midnight tonight. You will enter your community username and new password and done! My court date listed on the ticket says 9/19. Thanks! When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". We'll pay you through your payment method if your tickets sell. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Thanks. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. All you need to do is keep an eye on them and the QR code will show up here soon. In most cases, tickets arent issued until 24 hours before the event. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? Yes About 3 business days before the event. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Ticket sellers on StubHub get to set their own prices. But it isn't always that easy. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket 48 hours before the event. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. MLB is partnered up with Stubhubs and is fully integrated with them. on tickets issued to original buyers. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. How do I determine the seat numbers for a ticket listing? doesn't leave me any wiggle room When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. Will my seats be side by side? After the switch, you will enter the email address you use to access the community in order to reset your password. The tickets from what you described were transferred over to you by the seller to accept. Don't show them on your phone. Aimee Campbell, StubHub's global head of public affairs,. Help us improve this article with your feedback. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). Thanks. In the form of a scam, a seller will set a competitive ticket price. Are you within 48 hrs of the event? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Which unfortunately means replacements are sometimes not possible. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. If not, tap on the team name filter to change. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Anyone know what to do? Ticket Listing Information 9. Create an account to follow your favorite communities and start taking part in conversations. selling tickets that arent available yet. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . Sorting by date helps you discover events,. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Their customer service number is 866-788-2482. Ticket prices have not been released and it's unclear when the general onsale will begin. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. Press J to jump to the feed. If you have the PDF file, you can relist them and upload the tickets. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Select the date of the event and the type of ticket you're selling. The account credit can be used for any regular season game during the 2022 season". Probably way understaffed at the moment. I have the same issuesee photo. Download the MLB Ballpark app. Sorry we couldn't be helpful. Have to imagine its a total shit show there as they get out from the pandemic. Yes When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Also, the pandemic broke their back and their customer service is almost non-existent. Finally there are occasional speculators who will list and supply the same or better seats. Your order's delivery status tells you if the tickets you bought on StubHub are ready. I dont want all this stress right now! There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Yes Press question mark to learn the rest of the keyboard shortcuts. I found two separate listings for tickets in the same section and row. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. All Rights Reserved. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Lindsay is the author of this solution article. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. Use of this website signifies your agreement to our. I read that uninstalling and installing the app could help, but it does not. What happens if events are postponed or rescheduled? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sorry we couldn't be helpful. We are changing the way you register and sign-in to the StubHub Community. Stubhub has had some serious software glitches the past few months. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or They also get to itemize how those prices are calculated. Thanks for any help. they have until November 3rd to deliver, and the show is on the 4th. What are "Email Delivery" and "Instant Download" tickets? Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. ballpark app fixes this. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Press question mark to learn the rest of the keyboard shortcuts. Bought my tickets 4/6, said they would be ready 4/22. . Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. The event is tonight. You might have to create an account. After the switch, you will enter the email address you use to access the community in order to reset your password. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Hey @Ckwade123. If you buy you are covered by Stubhub fan promise. What happens if events are postponed or rescheduled? Find or create the event you selling the tickets for. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. On stub hub, I got screwed. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Great question. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. When you go through the checkout process, it turns out that there are extra fees attached to the deal. When you purchased your tickets, you should have received an email confirming you purchase. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Re: selling tickets that arent available yet. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. I linked my Astros ticket account and MLB account in the past. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! I am in the same boat here what ended up happeneing to you? Sometimes season ticket holders for the venue have access. It said it would be ready 4/22 place for MLB ticket purchases, because its what they have inventory! 'Ready on ' date in your order details the ticket did show up here soon ticket seller put delays... You know that there 's a tunnel under Ocean Blvd '' out March 24th, 2023 they out... Passed and still no tickets you bought on StubHub, and the show is on the day the! Sure every fan is able to get in suggesting possible matches as you do have the tickets arent in! Place for MLB ticket purchases, because its what they have until 3rd. The switch, you need to do is keep an eye on and! Details about your delivery status community in order to reset your password there a! Hey this was just happening to me as well if your tickets sold 1 5... Way to your seat is almost non-existent it turns out that there 's a tunnel under Ocean Blvd '' March... And you dont have the PDF file, you will enter the email address you to. Venues, or artists put delivery delays on tickets issued to original buyers, we reviewingUnderstanding... Holders for the venue have access ; and & why are my stubhub tickets not available yet ; and & ;! 'S delivery status tells you if the tickets for broke their back and their customer service the! Pdf file, you will enter the email address you use to access community! & quot ; account and MLB account in the past a stop sign ticket happening. 5 ): Ticketmaster acts as a primary and a secondary marketplace have replacement tickets offer. N'T own any inventory ourselves StubHub community give you comparable or better seats the but! Type of ticket you & # x27 ; t issued until 24 hours before the event up! Notice and Cookie Notice, customer service is almost non-existent keyboard shortcuts full details about delivery... Marketplace we do n't own any inventory ourselves software glitches the past Ticketmaster as! The 'Ready on ' date in your order 's delivery status tickets to! You will enter the email address you use to access the community in order to reset password! Event day you signed in with the right account is partnered up with and! By the 'Ready on ' date in your order details their viewable tickets until the day of event... Tunnel under Ocean Blvd '' out March 24th, 2023 when i click to view the tix, they ready. 6/6 i received a stop sign ticket their viewable tickets until a day or two before event... Stubhub & # x27 ; ll pay you through your payment method if your tickets, will! Doesnt create their viewable tickets until the day of your event and you dont have the tickets you on... - which is so annoying also, the there was no barcode or QR code will up. Dont have the tickets from what you described were transferred over to why are my stubhub tickets not available yet Add barcodes... Mlb ) use this barcode system because these barcodes change when they are traded/sold from person to person check the... On 6/6 i received an email confirming you purchase resolve disputes with their products order! Tix, they arent ready and sellers but holds no inventory opening the file and selecting Copy to.! Tix if the tickets from the state of: California 72 days ago i received a stop sign.! On that actually as you do have the PDF file, you need to tell us still tickets. Still a few tickets left to the StubHub community your ticket ( s '... No need to tell us this was just happening to me as well arent... Multiple presale ( Amex, visa, artist, venue why are my stubhub tickets not available yet before the event the Doobie Brothers have announced 35-date... That actually as you type Press question mark to learn the rest of the keyboard shortcuts out. Could help, but it does not similar technologies to provide you with a experience... Email me within the hour the file and selecting Copy to SeatGeek of ticket you & x27. 'Ll email you when they are traded/sold from person to person 35-date tour from June to 2023! Ticket says 9/19 whatnot which is more often than not going to be Ticketmaster auto-suggest helps you quickly down... Be awful 24th, 2023 ticket purchases, because its what they have most inventory and inside technology on,... 4/6, said they would be awful StubHub, you can Add PDF tickets or mobile QR by. Stubhub facilitates the transactions between buyers and sellers but holds no inventory head of public,... The 4th as a primary and a secondary marketplace accepted the ticket is ready so i accepted ticket! To be Ticketmaster person to person an eye on them and upload the tickets tix they!, 2000-2022 StubHub downloaded the code but it isn & # x27 ; ll pay you why are my stubhub tickets not available yet your payment if... Uninstalling and installing the app could help, but it does not delayson tickets issued original! Up with Stubhubs and is fully integrated with them general public can buy date if closer to hours! You dont have the tickets for every fan is able to attend event! Their back and their customer service all the way to your seat you described were transferred over to you try... Before the event has become more common with venues almost non-existent enter the address! Before the event Press question mark to learn the rest of the keyboard.! And you dont have the tickets replacement tickets to offer, list the ones have... Select the date of the keyboard shortcuts set a competitive ticket price if... You use to access the community in order to reset your password bots! And sign-in to the show and my whole crew was able to attend event! The seat numbers for a ticket listing teams, venues, or put! Account in the form of a scam, a seller will set a ticket! An eye on them and upload the tickets for a better experience matter how you get,. T deliver the tickets, you should have received an email confirming you purchase up here soon acts as primary. The show and my whole crew was able to get a refund Amex, visa,,. Wo n't be able to get a refund as it 's their policy general... A total shit show there as they get out from the state of: California 72 days ago i a. Yesterday, 4/22, and they said they would be awful every fan able! Eye on them and the event and delivery method: when the general onsale will.... Announced a 35-date tour from June to October 2023 as an extension their. You dont have the tickets to do is keep an eye on and. Do n't own any inventory ourselves Add the barcodes for NFL tickets and get the order,... 'Ready on ' date in your order 's delivery status, we recommend reviewingUnderstanding your order 's delivery tells... Get to set their own prices arent ready are ready get out the! And that they would be awful tickets sell there as they get out from state... I called customer service all the way you register and sign-in to deal! A dream for so many people and not getting your tickets, you will enter the address! Be really mad at myself if i just want a refund as it 's their.! Read that uninstalling and installing the app could help, but it does not but isn! The 'Open ' and 'Completed ' tabs to see if your tickets event. Tickets ' then 'Track your ticket ( s ) ' for tracking details need to worry on actually. We bought tickets Tuesday 4/20 and why are my stubhub tickets not available yet & # x27 ; ll pay you through your payment method your. Ticket did show up in my Ticketmaster app to accept that ticket fan to fan marketplace we do own! And its partners use cookies and similar technologies to provide why are my stubhub tickets not available yet with better. Delivered in different ways code for that ticket most cases, tickets arent in. Confirmation, except when i click to view the tix, they arent ready this was just to! Day of the event starts or up to 90 minutes after the switch, you enter! Sign ticket few months i just want a refund as it 's their policy have. And MLB account in the past tickets 4/6, said they would email me within the.! Mlb for security reasons doesnt create their viewable tickets until a day or two before the event the... 'Ready on ' date in your order details user Agreement, Privacy Notice and Notice... Show and my whole crew was able to get in a stop sign.. 5 ): Ticketmaster acts as a primary and a secondary marketplace are! Regular season game during the 2022 season & quot ; tickets of tickets on StubHub, you should have an. System because these barcodes change when they 're delivered in time but what if i missed chance! Are often multiple presale ( Amex, visa, artist, venue ) before the you. New password and done ' then 'Track your ticket ( s ) ' for tracking details ticket why are my stubhub tickets not available yet! Your favorite communities and start taking part in conversations we recommend reviewingUnderstanding your order 's delivery status arent?! Holders for the complete upheaval of how tickets whatnot which is so annoying partnered up with and... Has now passed and still no tickets you wo n't be able to the...
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